General terms and conditions

General terms and conditions

1. Scope

The following Terms and Conditions apply to all orders placed via our online shop.

These Terms also apply to businesses for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any business.

2. Contractual partner, formation of contract

The contract is concluded with SHK Vertriebsgesellschaft mbH.

By placing the products in the online shop, we make a binding offer on our part to enter into a contract regarding those items. You may place our products in the shopping basket without obligation and amend your entries at any time prior to submitting your binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in the shopping basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text

The languages available for contract formation are German and English.

The text of the contract will not be saved by us.

4. Delivery conditions

Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers.

You are entitled to collect your order from SHK Vertriebsgesellschaft mbH, Gutleutstr. 24/1, 77933 Lahr, Deutschland during the following hours of business: 8.00-16.00 Uhr

We do not deliver to packing stations.

5. Payment

The customer can choose between the payment methods listed in the online store, including prepayment, Paypal, credit card (MaterCard, Visa, Cartes Bancaires (France) and PostePay (Italy)), EPS (Austria), iDeal (Netherlands), Bancontact (Belgium). Additional charges may apply depending on the payment method.

The following applies in detail to the payment methods:

a.) If the payment method "Prepayment" is selected, our bank details, which must be used exclusively for payment, will be stated in the order confirmation. If the advance payment is not made, we are entitled to withhold the delivery and to withdraw from the contract after setting a reasonable grace period. In this case, the customer is obliged to reimburse us for any expenses incurred to date.
b.) If the payment method "by credit card" is selected, the credit card will be charged at the time we accept the customer's order. The following credit cards are accepted: MasterCard, Visa, Cartes Bancaires (France), PostePay (Italy).
c.) If the payment method "PayPal" is selected, the purchase price is paid via the online provider PayPal. For this purpose, the customer must be registered with PayPal or register first, legitimize with the access data and confirm the payment instruction to us (exception: guest access). Further instructions are given during the order process.
d.) iDEAL is a payment method that is offered exclusively in the Netherlands. In this case, the customer is automatically redirected to the usual iDEAL online platform.
e.) EPS is a payment method offered exclusively in Austria. It is an online bank transfer.
f.) Bancontact is a payment method offered exclusively in Belgium. It is an online bank transfer.

6. Right to cancel

Consumers are entitled to the statutory right to cancel, as described in the instructions on the right to cancel. Businesses are not granted any voluntary right to cancel.

7. Damage during delivery

For consumer the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

8. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract.
For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable. Complaints can be submitted by consumers and businesses to our contact details given in the supplier identification.

When you exercise your warranty rights and we deem it necessary to receive the goods back in order to examine your complaint, you must send back the goods at our cost to the address given above. We are committed to respond to any complaint immediately, but no later than within 14 days of its submission.

9. Liability

We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents
• for injury to life, limb or health
• for deliberate or grossly negligent breach of duty
• for guarantee commitments, where agreed
• towards consumer.
Except these cases, our civil law liability is limited to the foreseeable and
direct damages at the time of contract conclusion.

10. Code of conduct

We have submitted to the following codes of conduct:
- Trusted Shops Gütesiegel

11. Online dispute resolution

The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is:
Universalschlichtungsstelle des Bundes am Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein,

12. Final provisions

If you are a business, German law applies, to the exclusion of the UN Sales Convention.

If you are a "Kaufmann" within the meaning of the German Commercial Code (HGB), public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.