Yes. We are continuously expanding our product range. If you cannot find the item you are looking for in our online shop, please feel free to send us a non-binding enquiry by telephone or e-mail and we will prepare a personalised quote for you.

Yes, we only sell genuine, flawless products from well-known brand manufacturers.

Yes, this makes it easy to compare products transparently.

No. Colours may vary depending on the manufacturer, device or brightness settings. If you order bathroom furniture in oak, you will receive it in oak. Apart from colour differences from manufacturer to manufacturer, colour images can also vary greatly depending on the device used. Images may also contain accessories that must be ordered separately. For example, a toilet may be shown with a toilet seat, but the seat often has to be ordered separately. Therefore, our product images are not binding.

Details on the scope of delivery can be found on the respective product page under ‘Product details’.
This information is decisive for the scope of delivery and product characteristics of each offer.
Please always remember to order the necessary accessories as well; we will be happy to advise you on this.

Yes. Select your shipping country in the upper section of our website (header).
The prices will then be displayed automatically, including the VAT applicable in that country. For deliveries outside the EU, additional customs duties, fees and taxes are payable by the recipient.

Add your desired items to the shopping basket and our system will automatically calculate the shipping and handling costs in the shopping basket. No registration is required for this. Alternatively, a shipping index is specified in each product offer, e.g. shipping index: 3 points.
You can then use the shipping cost table to determine the corresponding shipping costs. 

We deliver free of charge within Germany (mainland) for orders over €2,500.

Click here for more information about our delivery and shipping costs.

We charge a one-time additional packaging and handling fee of
€9.75 for parcel shipping and
€23.08 for shipping by freight forwarder.

The flat-rate fee is automatically displayed in your shopping basket.

Yes, we would be happy to provide you with a customised quote – especially for larger quantities or special requirements. Simply request your quote from us in advance. We will then send you a formal quote by e-mail. If you have any questions or uncertainties, our sales team is always available to provide you with expert advice – including on technical details and installation.

We do not offer an official best price guarantee. However, we will be happy to review your price suggestion if you submit a specific counteroffer. Simply contact our sales team – we will be happy to check whether we can make you an attractive offer.

Not across the board – but we will be happy to review your individual requirements. As a business customer or installer, you have the option of requesting a tailor-made quote. Depending on the scope of the project or order quantity, we will be happy to provide you with an individual quote with the appropriate terms and conditions. Simply contact our sales team.

The best way to place an order is via our online shop. To do this, add all the products you require to your shopping basket and then proceed to checkout.

Completing our product range is an ongoing process. If you cannot find individual items you want in our online shop, simply complete your order. You are welcome to add a message to us in the comment field during the ordering process and we will add the items to your order.

Is your request about several products? Then you can send us a non-binding enquiry by e-mail and we will prepare an individual offer for you.

To do this, create a customer account.
As a registered customer, you can add to or adjust your shopping basket, even over several weeks. This is advisable if not all questions have been clarified yet, you need to consult with your tradesman again, or you simply need more time to think about it.

Yes, we can adjust your order as long as it has not yet been prepared for shipping.
Please note that custom-made products cannot be adjusted once the order is being processed by the manufacturer.

Here you will find all the information about our payment options.

Our customer service team is available by telephone, e-mail and chat.
We can advise you on all aspects of bathroom and sanitary products, delivery times for products and the current status of your order.

☎️ Expert advice by telephone: +49 (0) 7821 / 996933 - 0
You can reach us Monday to Friday between 8 a.m. and 6 p.m.

✉️ E-mail: info@shkshop.info

Yes, many of our products come with a warranty. Please note, however, that warranty conditions are determined individually by the respective manufacturer. You can find the exact details and the duration of the warranty on the respective manufacturer's website or in the accompanying product documentation.

Regardless of this, the statutory warranty of 2 years applies, for which we are your point of contact. In this case, the warranty will be handled directly by us.

You will find a delivery time for each item in our online shop. This information is based on the information provided by the manufacturer and is a non-binding estimate. Please note that as a retailer, we are dependent on the manufacturer's delivery capacity and have no influence on actual availability.

As soon as the manufacturer provides us with new information about the delivery time, we will inform you immediately by e-mail. Once we have received all the goods, your order will be dispatched as quickly as possible. On the day of shipping, you will receive a dispatch confirmation with the corresponding tracking number.

Please note: If the manufacturer experiences delivery delays – for example, due to high order volumes, bottlenecks at suppliers or production delays – we usually only receive more detailed information with the official order confirmation. These dates are also not binding, as they are based solely on the information provided by the manufacturer.

Generally, no. Even if individual items are marked as ‘immediately available’, we aim to deliver your order in one shipment. This means that your order will be shipped together once all items are available. The longest delivery time within the order is decisive.

Yes. You are welcome to specify your preferred delivery date. However, this must be agreed individually with our sales team and confirmed by us. Please note that the desired date must be feasible within our delivery times and sufficient lead time should be allowed.

The item details will indicate whether the order will be shipped by a freight forwarder or a parcel service. If an order contains items that can be shipped by both a parcel service and a freight forwarder, the order will be shipped by a freight forwarder as standard.
In individual cases, we will check whether a partial delivery is appropriate or necessary – for example, in the case of particularly large orders or if direct delivery by the manufacturer is planned.
Shipments by freight forwarder are prepared accordingly and handed over to the freight forwarder.

Shipping process
As soon as your goods are ready for shipping, they will be collected from us by the shipping company and forwarded to the relevant delivery depot in your area. Once they arrive there, the shipping company will contact you by telephone or e-mail to arrange a suitable delivery date. Delivery will then take place on the agreed date.

Parcel shipping process
As soon as your order leaves our warehouse, you will receive a shipping confirmation by e-mail. This will also include the tracking number, which you can use to conveniently track the shipment online. Pick-up and delivery are carried out by one of our parcel service providers.

Procedure for self-collection
After placing your order, you will receive an estimated delivery date by e-mail. As soon as we have received all items, we will proactively contact you to arrange a collection date.

Collection takes place at the premises of
SHK Vertriebsgesellschaft mbH
Gutleutstraße 24/1
D-77933 Lahr

Collection times: Monday to Friday, 8:00 a.m. to 4:00 p.m.

Depending on the type and size of the order, shipments are handled by our logistics partners Emons, Dachser or the IDS Logistik-Gruppe. Parcel deliveries are usually handled by DHL or UPS. Please note: For direct deliveries ex works, the shipping service provider may vary and depends on the respective manufacturer or supplier.

All items are carefully checked and packaged. Nevertheless, transport damage can occur. Please check the goods for visible damage upon receipt and note this directly on the consignment note. In case of doubt or obvious damage, please refuse acceptance.

Hidden damage must be reported within 5 working days of receipt by e-mail to reklamation@shkshop.info with a photo, invoice number and brief description. This procedure makes it easier for us to process your complaint and saves you and us additional work and costs.

Please contact our customer service team by e-mail at reklamation@shkshop.info.

Describe the problem in as much detail as possible and attach photos of the defect. We will review your complaint as quickly as possible and inform you of the next steps.

Hidden transport damage must be reported to reklamation@shkshop.info within 5 working days of receipt of the goods. Later reported transport damage is not recognised by the transport companies. This procedure makes it easier for us to process your complaint and saves you and us additional work and costs.

We will examine the facts and determine whether a repair, replacement or refund is possible. In some cases, it may be necessary to return the goods – we will provide you with detailed information on this.

We will cover the return costs for justified complaints.

Returns are checked upon receipt and then approved for credit – within 14 days at the latest.

We usually process complaints within 1–2 working days, depending on the current volume. You will then receive a response with information on how to proceed. Please note that in exceptional cases – especially on weekends or public holidays – processing times may be longer.

As a consumer, you have the right to withdraw from your purchase contract within 14 days without giving any reason. The period begins on the day on which you (or a third party designated by you) receive the goods.

Please send a clear statement of your withdrawal (e.g. by e-mail or fax) to:

SHK Vertriebsgesellschaft mbH
Gutleutstraße 24/1
D-77933 Lahr

E-mail: info@shkshop.info
 Phone: +49 (0) 7821 / 996933 - 0
 Fax: +49 (0) 7821 / 996933 - 22

You may use our Sample Cancellation Form, but this is not mandatory. It is important that we receive your cancellation notice before the 14-day period expires.

Once we have received and checked your return, we will refund all payments – including standard delivery costs (excluding surcharges, e.g. for express deliveries) – within 14 days of receiving the returned goods. The refund will be made using the same payment method you used for the purchase.

The buyer is responsible for the return shipping costs. Details regarding the costs can be found in our Cancellation Policy.

Yes, please return items that can be sent by parcel post (e.g. fittings, accessories) to us yourself, with sufficient postage. Please ensure that the packaging is secure and that you have proof of shipment.

Yes. Goods that have been individually manufactured for you or clearly tailored to your personal needs are excluded from the right of withdrawal.